Pilot Rock Park, Street and Camp Site Products are
R.J. Thomas Mfg. Company, Inc. We do not sell
quality products through any retail store system.
We now offer a convenient 2-step ordering process,
which allows you to PLACE ORDERS ONLINE. Begin
by completing the
We will respond by e-mail
with pricing and the best possible shipping rates.
You will then have the opportunity to complete your
order with the convenience of a credit card, purchase
order, or with payment by check (we do not ship C.O.D.).
There are several different ways to place an order
depending on the type of customer you are. After reading
the following information, if you have any questions,
please call our Customer Service Department at 800-762-5002
(or 712-225-5115), Monday through Friday 8:00 A.M.
to 5:00 P.M. Central Time, or e-mail firstname.lastname@example.org.
GOVERNMENT BUYERS: City, County, State and
Federal Agencies: If you received a Price Quotation
from us by e-mail, you can complete your order online
with a government credit card or a purchase order
number, by using our convenient 2-step ordering process.
If you choose to order using a purchase order, then
we do request that you send us a copy of your PO with
a confirming signature, or simply print out our order
form (after submitting it online), sign it and return
it to us by mail or fax.
Or, place your order by telephone by calling our Customer
Service Dept. at 800-762-5002, and use your credit
card or purchase order number. We will request a confirming
PO, or we can fax to you our Sales Order Acknowledgment
for your signature.
Terms are Net 30 Days with a government purchase order.
We also accept all government credit cards.
FEDERAL GOVERNMENT BUYERS ONLY: Go to Information
on GSA Contracts for
more information you may want before placing your
BUSINESS, SCHOOL, SERVICE ORGANIZATION, CHURCH
BUYERS: If you have received a Price Quotation
from us by e-mail, you can complete your order online
with a credit card by using our convenient 2-step
ordering process. We accept Visa, Mastercard, Discover
Card and American Express credit cards.
If your business or organization has an account with
us with pre-approved credit, you can place your order
by completing our 2-step ordering process with a purchase
order number. We request that you then confirm your
order in one of two ways: by mailing or faxing to
us a copy of your signed purchase order; or by printing
out our order form (after submitting it online), signing
it and returning a copy to us by mail or fax. Or,
we can send you our Sales Order Acknowledgment for
your signature. Terms are Net 30 Days with an approved
All first time orders are required to be paid prior
to shipping. You can use our 2-step ordering process
to place your order online and select payment by check.
Then, simply print out a copy of our order form and
return it along with your payment. We will accept
personal or business checks, cashiers checks or money
orders (we do not ship C.O.D.). After your first order,
you will have the option to open an account by completing
a credit application. This process can take 30-45
days. Once a credit limit has been established, your
business or organization will be able to buy on Net
30 Day terms up to your credit limit.
PRIVATE INDIVIDUALS: Private individuals are
required to pay prior to shipping their order. This
can be accomplished in one of two ways. By using our
2-step ordering process you can complete your order
by selecting payment by credit card. Or, you can select
payment by check and submit your order online. Then
print a copy of the order form and send it along with
your payment. We accept personal checks, cashiers
checks or money orders.
And finally, A WORD ABOUT SHIPPING:
We will ship your order by the most practical and
economical way available to us, unless you provide
specific alternative instructions with your order.
Most Pilot Rock Park Products must ship by commercial
truck freight. A few items when ordered individually
can ship by United Parcel Service. But on quantity
orders, truck freight is usually more economical.
Customer Service can inform you of freight costs and
which type of carrier will be used.
When your order is shipped by commercial truck freight, we must have a "ship to" address which can accept and unload palletized or packaged freight. The truck driver is not required to off load your freight, so you must provide other means or personnel. Truck freight delivery to residential addresses is often not available, and it is always more expensive. Therefore, we recommend shipping to a business address or to a local freight terminal. NOTE: If you require additional freight services, such as pre-notification, lift gate or inside delivery, there will be EXTRA CHARGES if these services are available at your destination. You must contact our Customer Service Dept. for information on the costs and availability of these additional services. In all cases, freight truck or UPS, we must have a physical street address to successfully ship your product.
Delivery, after receiving your order (ARO), can vary
with the order size and with the season of the year.
Our GSA Price Schedules (for federal buyers only)
obligate us to ship within certain time frames. Much
of the year we will ship your order within 30 days
ARO (possibly less on some products). However, during
the very busy spring and summer seasons, our lead
times can extend to 45 days, and sometimes 60 days
ARO. Please keep these lead times in mind when scheduling
your order. Customer Service can advise you about
the current lead times. Remember, you must add freight
carrier in-transit time to our lead times to calculate
the anticipated delivery date.
If you still have questions about how to place an
order, please feel welcome to call our Customer Service
Department at 800-762-5002 or 712-225-5115 anytime
Monday through Friday 8:00 A.M. to 5:00 P.M. Central
Time, or go to Contact Us and
send an e-mail message.
If you would like to request a catalog and price list,
please call or go to Request
If you would like a price and freight quotation on
some of our Pilot Rock products, please call Customer
Service, or go to
To contact us by mail, please send all purchase orders,
confirmations, payment checks or correspondence to:
||R.J. Thomas Mfg. Company, Inc.
PO Box 946
Cherokee, IA 51012-0946
Telephone: 712-225-5115 or 800-762-5002
|Thank you for your interest in Pilot
Rock Park Equipment!
SPECIFICATIONS: Since product improvements
are always being made, we reserve the right to change
designs, specifications and discontinue products without
notice. Where changes have been made, revised products
will be shipped unless specific arrangements have
been made to the contrary.
LUMBER POLICY: Pressure treatment of lumber
provides long-lasting resistance to termites and decay.
Due to the non-homogeneous nature of wood and the
climatic differences across the country, it is recommended
that a water repellent be applied to treated or untreated
lumber to protect against season checks, twisting
and splintering. (If further painting or staining
is desired, check the instructions for the brand of
water repellent used.)
RECYCLED PLASTIC POLICY: See Product
ADDITIONAL INFORMATION: Additional product
information and drawings may be available to supplement
the product information on this web site and in
our catalog. If you require additional information
on product specifications, assembly or installation,
please contact us. Specification Bulletins are available
on this web site (look for the Spec Bulletin icon
on each product page).
MODIFICATIONS: Modifications to our products
or specially designed fabrications will be considered.
If a desired combination of materials, options or
accessories is not covered on this web site or in
our catalog, contact us and we will advise as to
availability and price.