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Product Warranty

TERM PRODUCT OTHER INFORMATION REQUIREMENTS EXCLUSIONS
LIFETIME Picnic Table Frames: UT, UTH, XT, XTH, WUT, WUTH, WXT, WXTH Original Owner Only All products must:

1) be assembled and installed according to manufacturer's specifications and instructions.

2) be properly maintained according to manufacturer's instructions.

3) not have been altered by the addition or deletion of parts, or modified in any other manner.
Vandalism.

Damage caused by incorrect assembly, installation, application (use), or negligence.

Natural or manmade disasters.

Cosmetic changes due to weathering - including paint fading, discoloration of wood, or color fading or spotting of coated steel and recycled plastic products caused by exposure to natural elements or chemicals.

Scratches, dents, or marring caused by normal use and public exposure.

Seasons checks, twisting, or splintering of wood caused by climatic differences or lack of proper maintenance.

Loss or damage in transit while product is responsibility of carrier.

High heat paint subject to overly built fires.

Premature rust-through of grill boxes due to improper cleaning or maintenance.

Premature rusting or discoloring caused by corrosive environment or while in ocean transit.

Damage caused by animals or wildlife.
ONE YEAR Powder Coat, Enamel, & High Heat Paints; Lumber; Trash & Recycling Lids & Liners; Plaques; Decals; Resin Fill; Umbrellas; Pet Waste Stations; Concrete Firerings No Warranty on Lumber shipped outside the United States. Water Repellant recommended on Lumber.
THREE YEARS Flag Poles Warranted by Old Glory Pole Co.
FOUR YEARS Thermo-Plastic Coating Limited and Prorated Warranty on coating material against defects when subjected to normal use and proper maintenance.
FIVE YEARS Park Bench Frames, Picnic Table Frames (those not included in Lifetime Warranty), Recycled Plastic Components, Steel and Aluminum Bench and Table seat/top Structures, TRH and TRQ Frames, Steel Trash Receptacle and Planter Structures, Pedestal Mounts, Tissue Holders, Utility Tables, Bike Racks, all Grills, Steel Campfire Rings, Lantern Holders, Table Mover Recycled Plastic warranty applies only to components that have been cut, drilled, or routed by the manufacturer. This warranty does NOT cover plastic purchased in raw stock form by customer and cut, drilled, or routed by customer for custom application. Recycled Plastic and Thermo-Plastic coated components include a UV stabilizer to retard effects of natural exposure. We cannot warrant "fading" or surface "contamination" due to extreme variations in levels of exposure and in the definition of "fading".
FIFTY YEARS Recycled Plastic Material decomposition only.

Warranty claims must be filed within the warranty period and must include a copy of the invoice or the purchase order.

Except as specifically stated herein, all warranties (expressed or implied) are hereby excluded.
This Warranty excludes any liability, consequential damages, or related costs.

PRINTABLE WARRANTY


PRIVACY STATEMENT


ABOUT OUR COMPANY

 
 

 
 

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Copyright 1996 - 2009 R.J. Thomas Manufacturing Co., Inc.
PO Box 946, 5648 Hwy. 59 South, Cherokee, Iowa, USA 51012-0946
(712)225-5115 ~~ TOLL FREE (800)762-5002 ~~ FAX (712)225-5796
Office Hours: Monday-Friday 8:00 A.M to 5:00 P.M. Central Time

Pilot Rock ® is a registered trademark of R.J. Thomas Mfg. Co., Inc.
www.pilotrock.com ~~ pilotrock@rjthomas.com

 
 
 
R.J. Thomas Mfg. Co. Inc. manufactures a wide selection of Commercial Quality Park, Street and Camp Site Products for parks, campgrounds, recreational areas, schools, playgrounds, street scapes and landscapes. R.J. Thomas makes Pilot Rock park grills, covered park grills, campfire rings, wheelchair accessible firerings, ground grills, portable park tables, pedestal park tables, recycled plastic park tables, wheelchair accessible tables, park benches, athletic benches, recycled plastic benches, street benches, bicycle racks, pedestal park grills, charcoal grills, picnic tables, trash cans, trash can lids, trash receptacles, waste receptacles, recycling lids, recycling systems, bear proof trash receptacles, animal proof trash can cover, camping lantern poles, flagpoles, recycled plastic car stops, recycled plastic speed bumps, smoking waste disposal systems, pet waste containers and more!
 
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