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PRODUCT WARRANTY: PILOT ROCK® brand products are covered under the following Limited Warranties:
Lumber. High Heat Paint, Enamel Paint and Powder Coat Paint – one year warranty against defects in materials and workmanship. There is no warranty on lumber shipped outside of the United States.
Recycled Plastic Components - 5-year warranty against defects in materials and workmanship. This warranty applies only to plastic components that have been cut, drilled and/or routed by the manufacturer. (This warranty DOES NOT cover plastic components purchased in "raw stock" form by the customer and cut, drilled, and/or routed by the customer for a customized application.) 50 year warranty against material decomposition.
Vinyl Coated Steel Components – 5 year limited warranty against steel fabrication defects when subject to normal use and proper maintenance. 4-year limited and PRORATED warranty of vinyl coating material against defects when subjected to normal use and proper maintenance.
Our recycled plastic components and vinyl coating materials include a UV stabilizer to retard the effects of exposure to the sun and natural elements. But we cannot warrant “fading” or surface “contamination” due to extreme variations in the levels of exposure and in the definitions of “fading”. Any colored surface will gradually fade, chalk or accumulate dirt/stains.
Dome Lids, Galvanized Trash Cans & Covers, Barrels, Recycling Bags, Plastic Liners & Covers, and Decals - One year warranty against defects in materials and workmanship.
All Other Products & Components - 5-year warranty against defects in materials and workmanship. All Model XT and UT rectangular table frames are warranted against defects in workmanship and materials for the lifetime of the original owner.
Warranty period applies from the date of delivery. If a product or component fails during the warranty period, coverage is limited to repair or replacement of the defective part, at the discretion of the manufacturer. Photographs illustrating the failure are recommended. Warranty claims must be filed within the warranty period and must include a copy of the invoice or the purchase order.
The above warranties are valid ONLY if the products: a) are assembled and installed according to manufacturer's specifications and instructions; b) have been properly maintained according to manufacturer's instructions; c) have not been altered by the addition or deletion of parts, or modified in any other manner; d) have not been subject to misuse, vandalism, negligence or damage by accident; e) have not been subject to corrosive environments.
The warranties do not cover: a) vandalism; b) damage caused by incorrect assembly, installation or application (use); c) natural or manmade disasters; d) cosmetic changes in the product due to weathering, including paint fading, the discoloration of wood, or the color fading or spotting of vinyl coated steel products and recycled plastic components caused by exposure to natural elements or chemicals; e) scratches, dents, or marring caused by normal use and public exposure; f) season checks, twisting or splintering of wood caused by climatic differences or lack of proper maintenance; g) loss or damage in transit; h) high heat paint subjected to overly built fires; i) premature rust-through of grill fireboxes due to improper cleaning or maintenance; j) premature rusting caused by a corrosive environment or while in ocean transit; k) damage caused by animals or wildlife.
Except as specifically stated herein, all warranties (expressed or
implied), including but not limited to any implied warranty of merchantability
or fitness for a particular purpose, are hereby excluded. This warranty
excludes any liability other than expressly stated, including but not
limited to any incidental or consequential damages. Labor, installation,
and/or reinstallation and any related costs including but not limited
to removal of product, shipping, fabrication and service time for on-site
assessment of alleged defects are not included. Labor, transportation,
insurance and other incidental costs of repair or replacement shall
be the responsibility of the purchaser.
PRIVACY STATEMENT
ABOUT OUR COMPANY
