Pilot Rock RJ Thomas Mfg. Co.

R.J. Thomas Mfg. Statement Regarding Our COVID-19 Status.

Business Update for R.J. Thomas Mfg. Co.

Our situation is unchanged as of 06/01/2020.

Updated 04/22/2020

New developments regarding the Covid-19 virus require us to make the following changes to our business policies:

1. We are now limiting pick up orders to PHONE APPOINTMENTS ONLY. Any customer who wants to pick up your order must call 800-762-5002 (or email customerservice@rjthomas.com) to schedule a pick up time/date. When you arrive please call the 800 number again and you will be given instructions which building and door to go to. At that door you will receive your equipment and sign the necessary paperwork.

2. We have closed our Wholesale Corral sales area to all customers. Please do not visit this area of our campus.

R.J. Thomas Mfg. Co. remains open and fully operational. Our office and factory crews are working normal shifts. Our location in Iowa has permitted us to stay open for business so far. As that changes, we will let you know.

We continue to daily monitor COVID-19 news and updates coming to us from a variety of sources, including any mandates from local, state and federal governments, and the CDC. We have implemented additional sanitation and social distancing measures to keep our employees safe and healthy.

Our business hours are unchanged: 8:00 am to 5:00 pm CT, Monday through Friday.

Our supply chain remains intact with no significant disruptions. Our production schedule has not changed.

Shipments from our factory to our customers have not experienced any significant disruption so far. However, we are contacting each customer prior to shipment to confirm that the destination will be able to receive the freight. Conditions can vary state by state.

We continue to work with our customers and suppliers by phone, e-mail and internet.  Customers are encouraged to contact us by phone, e-mail or our web site for product information, price quotations, placing orders, order status and any other questions you might have.  We will continue to respond to your inquiries quickly and accurately. If you have an order with us, please contact us immediately if the situation changes at your location.

We strongly encourage everyone to faithfully follow the health guidelines: cover your cough/sneeze, wash your hands thoroughly and often, maintain a social distance, stay home if you don’t feel well.  Our thoughts and prayers go out to every person and family that is affected by the COVID-19 virus. Do everything you can to stay healthy and safe during this extraordinary situation.  We will get through this.

Contact us whenever we can be of service to you. Thank you.

R.J. Thomas Mfg. Co. Inc.
Cherokee, IA
PH: 800-762-5002
Email to Customer Service
Web: https:///www.pilotrock.com

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