Thank you for visiting our Pilot Rock web site. Below is some important information you will need to know.
BUY NOW ORDERS: Products on the Buy Now pages can be placed directly into your Shopping Cart and you can submit your order immediately without using the Request For Quote (RFQ) process. Buy Now items will ship within (14) days after we receive your order. Buy Now items will ship by UPS or FedEx. Limited to (6) items. Limited to (48) contiguous United States only.
CREDIT CARD PAYMENTS: All Buy Now orders must be paid by credit card at the time you check out. Note: your credit card will be charged immediately upon check out. After submitting your order with credit card payment, if you decide to change your payment method or if you cancel your order, you will be charged a 7% credit card reversal processing fee.
The following information pertains to customers using the Request For Quote (RFQ) and Quote Cart process. Be sure to read the Credit Card Payment information below.
CURRENT DELIVERY: (30) days from order date to shipping date (unless stated otherwise in our quote response to you).
FREIGHT SHIPPING METHOD: Most of the time we will ship by truck freight (see below), but some items can ship by UPS or FedEx. We will tell you how your products will ship in our Quote Response. NOTE: freight quotes are valid for only (30) days from the quotation date. After (30) days it will be necessary to confirm/requote the freight cost.
TRUCK FREIGHT: Unless other method is specified, all Freight Estimates are calculated using commercial truck freight shipping to a BUSINESS OR COMMERCIAL ADDRESS able to accept and unload packaged or palletized freight. Someone must be available to inspect and sign for the freight. The truck driver is not required to unload the freight, so the ship to address must have the personnel or machines to unload the freight.
ADDITIONAL FREIGHT SERVICES: If you require additional freight services, such as pre-notification, lift gate or inside delivery, there will be EXTRA CHARGES if these services are available at your destination. You must contact our Customer Service Dept. for information on the costs and availability of these additional services.
WHEN YOUR FREIGHT ARRIVES: Before signing the Carrier Freight Bill: #1) Make a close visual inspection of all pallets, boxes, cartons or crates for any visible damage; #2) Note any damage or shortage on the face of the Receiving Slip before you sign - BE SPECIFIC.; #3 Retain one copy of the Receiving Slip and notify our office immediately by calling 1-800-762-5002. FAILURE TO FOLLOW THESE STEPS WILL RELEASE THE CARRIER FROM ANY RESPONSIBILITY FOR LOSS OR DAMAGE.
If concealed damage or any shortages are discovered after unpacking, contact our Customer Service Dept. immediately at 1-800-762-5002. Take photos of the packaging and damaged items. You have (10) business days to report any damage or missing items to R.J. Thomas Mfg. Co.
ASSEMBLY: Picnic tables, benches, some trash receptacle holders and some bicycle racks are shipped unassembled, with assembly required. Assembly hardware is included, and holes are pre drilled. Grills and campfire rings are shipped mostly assembled, but some minor assembly and installation are required. Prices quoted DO NOT include assembly or installation.
PRICING: All price and freight quotations are valid for 30 calendar days from the date of this communication. All prices are in U.S. dollars.
SALES TAX: Sales taxes will be added to quotes/orders wherever applicable.
CHANGES: Any discounted prices offered and freight cost quotations are based on the number of items and models that you listed in the Quotation Form. If you change the quantity or the destination, the prices and freight may also change. If you require prices on several items for price comparison purposes, you will need to select the model(s) and quantities you prefer and request a new Price Quotation so that we can tailor the prices and freight costs to your exact needs. You can do this by submitting additional RFQ’s or by calling Customer Service at 800-762-5002 (or 712-225-5115) or send us an e-mail.
PLACE ORDER: You can place your order by clicking once on FINALIZE ORDER button. You will be taken to a secure web page to complete the order and ship to address. We offer several payment options, including check, credit card or purchase order. The Order Form will provide further instructions.
CREDIT CARD PAYMENTS: If you place your order online and elect to pay by credit card please note: your credit card will be charged immediately upon check out. If you do not want your credit card charged prior to shipment of your order (please refer to the estimated shipment time in the quotation), then you should select an alternate payment method when placing the order, submit your order, and then call us with your credit card information. After submitting your order with credit card payment, if you decide to change your payment method or if you cancel your order, you will be charged a 7% credit card reversal processing fee.
ORDER CANCELLATION: Orders for standard production items may be cancelled prior to shipment. Conditions will vary. Orders cancelled after shipment are subject to return freight charges and a restocking fee, both paid by the customer.
CUSTOMIZED ORDERS: Any product that includes custom features or modifications (from our standard production designs) cannot be returned for refund or credit. Any order that includes custom signage (in any form) cannot be cancelled after we receive your final design approval. Products that include custom signage cannot be returned for refund or credit. All sales are final for customized products.
THANK YOU: If you have any additional questions, please contact Customer Service at 800-762-5002 (or 712-225-5115) or e-mail. Thank you for your interest in our Pilot Rock products.