Shipping & Receiving Info
Thank you for buying Pilot Rock park, street and camp site equipment from R.J. Thomas Mfg. Co. Below is some important information you will want to know.
BUY NOW ORDERS: Buy Now items will ship by UPS or FedEx.
FOR ALL OTHER ORDERS:
FREIGHT SHIPPING METHOD: Most of the time we will ship by truck freight (see below), but some items can ship by UPS or FedEx. We will tell you how your products will ship in our Quote Response and Order Acknowlegment. NOTE: freight quotes are valid for only (30) days from the quotation date. After (30) days it will be necessary to confirm/requote the freight cost.
TRUCK FREIGHT: Unless other method is specified, all Freight Estimates are calculated using commercial truck freight shipping to a BUSINESS OR COMMERCIAL ADDRESS able to receive and unload packaged or palletized freight. Someone must be available to inspect and sign for the freight. The truck driver is not required to unload the freight, so the ship to address must have the personnel or machines to unload the freight.
ADDITIONAL FREIGHT SERVICES: If you require additional freight services, such as pre-notification, lift gate or inside delivery, there may be EXTRA CHARGES if these services are available at your destination. You must contact our Customer Service Dept. for information on the costs and availability of these additional services PRIOR TO PLACING YOUR ORDER.
WHEN YOUR FREIGHT ARRIVES: Before signing the Carrier Freight Bill:
#1) Make a close visual inspection of all pallets, boxes, cartons or crates for any visible damage.
#2) Note any damage or shortage on the face of the Receiving Slip before you sign - BE SPECIFIC. Take photos if possible.
#3 Retain one copy of the Receiving Slip and notify our office immediately by calling 1-800-762-5002. FAILURE TO FOLLOW THESE STEPS WILL RELEASE THE CARRIER FROM ANY RESPONSIBILITY FOR LOSS OR DAMAGE.
If concealed damage or any shortages are discovered after unpacking, contact our Customer Service Dept. immediately at 1-800-762-5002. Take photos of the packaging and damaged items. You have (10) business days to report any damage or missing items to R.J. Thomas Mfg. Co.
ASSEMBLY: Picnic tables, benches, some trash receptacle holders and some bicycle racks are shipped unassembled, with assembly required. Assembly hardware is included, and holes are pre drilled. Grills and campfire rings are shipped mostly assembled, but some minor assembly and installation are required. Prices DO NOT include assembly or installation.
THANK YOU for your order: If you have any additional questions, please contact Customer Service at 800-762-5002 (or 712-225-5115) or e-mail. Thank you for your interest in our Pilot Rock products.