How To Place An Order
Pilot Rock Park, Street and Camp Site Products are available directly from R.J. Thomas Mfg. Company, Inc.
Buy select products online with quick shipping! Our Buy Now section offers select products that are available to order and purchase online without using the Quote-To-Order process and will ship to you fast. Buy Now orders will usually ship by UPS or Fedx Ground, within 14 calendar days, and are limited to a maximum of six items per order. All Buy Now purchases must be completed with a credit card. NOTE: On-going national supply chain problems with different raw materials may cause intermittent production and delivery delays. This has been affecting different products at different times. Occasionally we may not be able to ship within (14) days. Customer Service can inform you of current delivery schedules. We apologize for any problems these issues may cause with your order.
We offer an easy two-step online quote-to-order process.
Step 1: Browse the product you want, configure your product(s), add your product(s) to your quote cart, and then click 'request a quote'.
Step 2: We will respond promptly via email with confirmed unit pricing and the best possible shipping rates. You will then have the opportunity to complete your order with the convenience of a credit card, purchase order, or check (we do not ship C.O.D.).
Already know your model number? Use the Quick Quote form to fill out your quote request. We will respond promptly via email with confirmed unit pricing and the best possible shipping rates. You will then have the opportunity to complete your order with the convenience of a credit card, purchase order, or with payment by check (we do not ship C.O.D.).
NOTE: Regardless of the method you use, if you elect to pay by credit card, your card will be charged immediately upon check out. If you decide to cancel your order prior to shipment, you will be charged a 7% credit card cancellation processing fee.
City, County, State, and Federal Agencies: If you received a Price Quotation from us by email, you can complete your order online with a government credit card or a purchase order number. If you choose to use a purchase order, you must send a copy of your PO with a confirming signature, or simply print out our order form (after submitting it online), sign it, and return it to us by mail or fax.
Or, place your order by phone and call our Customer Service Dept. at 1-800-762-5002, and use your credit card or purchase order number. We will request a confirming PO, or we can fax to you our Sales Order Acknowledgment for your signature.
Terms are Net 30 Days with a government purchase order. We also accept all government credit cards.
Business, Campground, School, Service Organization, Church Buyers, Contractors
If you have received a Price Quotation from us by email, you can complete your order online with a credit card by using our convenient two-step ordering process. We accept Visa, Mastercard, Discover Card, and American Express credit cards.
If your business or organization has an account with us with pre-approved credit, you can place your order by completing our two-step ordering process with a purchase order number. We request that you then confirm your order in one of two ways: by mailing or faxing to us a copy of your signed purchase order; or by printing out our order form (after submitting it online), signing it, and returning a copy to us by mail or fax. Or, we can send you our Sales Order Acknowledgment for your signature. Terms are Net 30 Days with an approved purchase order.
All first time orders are required to be paid prior to shipping. You can use our two-step ordering process to place your order online and select payment by check. Then, simply print out a copy of our order form and return it along with your payment. We will accept personal or business checks, cashiers checks, or money orders (we do not ship C.O.D.). After your first order, you will have the option to open an account by completing a credit application. This process can take 30-45 days. Once a credit limit has been established, your business or organization will be able to buy on Net 30 Day terms up to your credit limit.
Private individuals are required to pay prior to shipping their order. This can be accomplished in one of two ways. By using our two-step ordering process, you can complete your order by selecting payment by credit card. Or, you can select payment by check and submit your order online. Then print a copy of the order form and send it along with your payment. We accept personal checks, cashiers checks, and money orders.
Shipping & Delivery
We will ship your order by the most practical and economical way available to us, unless you provide specific alternative instructions with your order.
Most Pilot Rock Park Products must ship by commercial truck freight. A few items when ordered individually can ship by United Parcel Service or FedEx Ground/Home. However, on quantity orders, truck freight is usually more economical. Customer Service can inform you of freight costs and which type of carrier will be used. NOTE: freight quotes are valid for only (30) days from the quotation date. After (30) days it will be necessary to confirm/requote the freight cost.
When your order is shipped by commercial truck freight, we must have a "ship to" address which can accept and unload palletized or packaged freight. The truck driver is not required to off load your freight, so you must provide other means or personnel. Truck freight delivery to residential addresses is often not available, and it is always more expensive. Therefore, we recommend shipping to a business address or to a local freight terminal.
NOTE: If you require additional freight services, such as pre-notification, limited access/residential delivery, lift gate, or inside delivery, there will be EXTRA CHARGES if these services are available at your destination. You must contact our Customer Service Dept. for information on the costs and availability of these additional services. Some shipments may also be subject to oversize shipment, re-consignment and metro delivery fees. In all cases, freight truck,UPS or FedEx, we must have a physical street address to successfully ship your product.
Delivery, after receiving your order (ARO), can vary with the order size and with the season of the year. Our GSA Price Schedules (for federal buyers only) obligate us to ship within certain time frames. Much of the year we will ship your order within 30 days ARO (possibly less on some products). However, during the very busy spring and summer seasons, our lead times can extend to 45 days, and sometimes 60 days ARO. Please keep these lead times in mind when scheduling your order. Customer Service can advise you about the current lead times. Remember, you must add freight carrier in-transit time to our lead times to calculate the anticipated delivery date.
ORDER CANCELLATION: Orders for standard production items may be cancelled prior to shipment. Conditions will vary. Orders cancelled after shipment are subject to return freight charges and a restocking fee, both paid by the customer.
CUSTOMIZED ORDERS: Any product that includes custom features or modifications (from our standard production designs) cannot be returned for refund or credit. Any order that includes custom signage (in any form) cannot be cancelled after we receive your final design approval. Products that include custom signage cannot be returned for refund or credit. All sales are final for customized products.
If you still have questions about how to place an order, or would like a price and freight quotation, please feel welcome to call our Customer Service Department at 1-800-762-5002 or 712-225-5115 anytime Monday – Friday, 8:00am – 5:00pm CT, or send an email. To contact us by mail, please send all purchase orders, confirmations, payment checks, and correspondence to:
R.J. Thomas Mfg. Company, Inc.
PO Box 946
Cherokee, IA 51012-0946
Thank you for your interest in Pilot Rock park equipment!
Since product improvements are always being made, we reserve the right to change designs, specifications, and discontinue products without notice. Where changes have been made, revised products will be shipped unless specific arrangements have been made to the contrary.