Pilot Rock RJ Thomas Mfg. Co.

Customer Service Associate

Customer Service Associate
RJ Thomas Mfg. Co.
Cherokee, Iowa

RJ Thomas Mfg. Co., Inc., the manufacturer of Pilot Rock® Park Equipment, is looking for additional office personnel that are confident, patient, and genuinely excited to help customers. They must possess excellent communication and presentations skills; be a team player and have a warm and courteous personality.

Individuals will assist current and potential customers by answering product and service questions; suggesting information about our other products and services, as well as process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Applicants must be a high school graduate or equivalent. Experience or education in customer service or purchasing fields a plus.

RJ Thomas Mfg. offers its employees a competitive total rewards package including competitive wages, paid vacation & holidays, health, vision, dental insurance, employee discounts, annual bonus, flex spending account and retirement plan.

Job Functions:

  • Open and maintain customer accounts by recording account information.
  • Resolve product or service problems by clarifying the customer complaint; determining the cause of the problem; selecting and explaining the best solution to the problem; expediting correction or adjustment; following up to ensure resolution.
  • Manage large amounts of incoming calls.
  • Use phone to reach out to customers and verify account information.
  • Greet customers warmly and ascertain reasons for calling.
  • Assist with placement of orders refunds, or exchanges.
  • Provide accurate, valid and complete information by using the right methods and tools.
  • Keep records of customer interactions, process customer accounts.
  • Scan and file documents according to established procedures.

Skills & Proficiencies:

  • Computer skills
  • Positive attitude
  • Documentation skills
  • Phone skills
  • Attention to detail
  • People oriented
  • Listening skills
  • Ability to work under pressure
  • Problem solver
  • Organizational skills

Job type: Full-time
Education: High school diploma or equivalent is required

Pre-employment drug screening and back evaluation required

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