Customer Service Associate
Customer Service Associate
RJ Thomas Mfg. Co.
Cherokee, Iowa
RJ Thomas Mfg. Co., Inc., the manufacturer of Pilot Rock® Park Equipment, is looking for additional office personnel that are confident, patient, and genuinely excited to help customers. They must possess excellent communication and presentations skills; be a team player and have a warm and courteous personality.
Individuals will assist current and potential customers by answering product and service questions; suggesting information about our other products and services, as well as process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Applicants must be a high school graduate or equivalent. Experience or education in customer service or purchasing fields a plus.
RJ Thomas Mfg. offers its employees a competitive total rewards package including competitive wages, paid vacation & holidays, health, vision, dental insurance, employee discounts, annual bonus, flex spending account and retirement plan.
Job Functions:
- Open and maintain customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer complaint; determining the cause of the problem; selecting and explaining the best solution to the problem; expediting correction or adjustment; following up to ensure resolution.
- Manage large amounts of incoming calls.
- Use phone to reach out to customers and verify account information.
- Greet customers warmly and ascertain reasons for calling.
- Assist with placement of orders refunds, or exchanges.
- Provide accurate, valid and complete information by using the right methods and tools.
- Keep records of customer interactions, process customer accounts.
- Scan and file documents according to established procedures.
Skills & Proficiencies:
- Computer skills
- Positive attitude
- Documentation skills
- Phone skills
- Attention to detail
- People oriented
- Listening skills
- Ability to work under pressure
- Problem solver
- Organizational skills
Job type: Full-time
Education: High school diploma or equivalent is required
Pre-employment drug screening and back evaluation required
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